Customer Service

Co-opbank Pertama Customer Service

Your satisfaction as a Co-opbank Pertama’s customer is very important to us.

Any suggestions, inquiries or complaints about our products and services are welcome. Our staff is committed to addressing all feedback promptly and will do their best to resolve issues quickly and fairly.

How we handle your feedback:

  • Your suggestions and inquiries can be channeled through the main line 1-300-88-7650 every Monday to Friday from 9:00 am to 5:00 pm except on Saturdays, Sundays and public holidays.
  • Or email your complaint to us or by filling out the complaint forms here.